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PROCEDURE FOR COMPLAINTS OR CLAIMS:
The ways in which you can notify us of a complaint or claim are:
1- A Complaints Form is available at our commercial office located at calle Tomás de Aquino nº4, 14004, Córdoba, in accordance with Additional Provision 1 of Law 5/2019.
2- Email: info@hipotea.com
3- Telephone call to the number 957050469.
In all cases you must provide us with an email address where you will receive our response. If you do not have an email address, you must attend our office in person to receive that response in writing and sign the corresponding receipt.
PROCESSING:
- Within one month of receipt we will contact you and provide a response. If you do not receive a response or it is unsatisfactory after one month, you may contact the Complaints department of the Bank of Spain directly; you have a maximum period of one year from the submission of the complaint.