{"id":8390,"date":"2024-02-09T21:59:33","date_gmt":"2024-02-09T20:59:33","guid":{"rendered":"https:\/\/hipotea.com\/?page_id=8390"},"modified":"2024-02-09T22:00:06","modified_gmt":"2024-02-09T21:00:06","slug":"reclamaciones","status":"publish","type":"page","link":"https:\/\/hipotea.com\/en\/reclamaciones\/","title":{"rendered":"Complaints"},"content":{"rendered":"

PROCEDURE FOR COMPLAINTS OR CLAIMS:<\/strong><\/h2>\n

The ways in which you can notify us of a complaint or claim are:<\/p>\n

1-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0A Complaints Form is available at our commercial office located at calle Tom\u00e1s de Aquino n\u00ba4, 14004, C\u00f3rdoba, in accordance with Additional Provision 1 of Law 5\/2019.<\/p>\n

2-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Email:\u00a0info@hipotea.com<\/a><\/p>\n

3-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Telephone call to the number 957050469.<\/p>\n

In all cases you must provide us with an email address where you will receive our response. If you do not have an email address, you must attend our office in person to receive that response in writing and sign the corresponding receipt.<\/p>\n

PROCESSING:<\/h2>\n
    \n
  • Within one month of receipt we will contact you and provide a response. If you do not receive a response or it is unsatisfactory after one month, you may contact the Complaints department of the Bank of Spain directly; you have a maximum period of one year from the submission of the complaint.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

    PROCEDIMIENTO PARA QUEJAS O RECLAMACIONES: La forma en la que puedes comunicarnos una queja o reclamaci\u00f3n ser\u00eda: 1-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Se dispone de Hoja de Reclamaciones en nuestra oficina comercial ubicada en calle Tom\u00e1s de Aquino n\u00ba4, 14004, C\u00f3rdoba, seg\u00fan la disposici\u00f3n adicional 1\u00ba de la Ley 5\/2019. 2-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Correo electr\u00f3nico:\u00a0info@hipotea.com 3-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Llamada telef\u00f3nica al n\u00famero 957050469. En todos los casos deber\u00e1s facilitarnos un correo electr\u00f3nico en donde recibir\u00e1s nuestra contestaci\u00f3n. En caso de no disponer de correo electr\u00f3nico, deber\u00e1s personarte en nuestra oficina para recibir personalmente dicha respuesta por escrito y firmar el consiguiente recib\u00ed. TRAMITACI\u00d3N: En menos de un mes desde la recepci\u00f3n contactaremos contigo, donde daremos respuesta. En caso de que no obtengas respuesta o no sea satisfactoria, transcurrido el mes, podr\u00e1s dirigirte directamente a reclamaciones y quejas de Banco de Espa\u00f1a, tienes un plazo m\u00e1ximo de un a\u00f1o desde la presentaci\u00f3n de la reclamaci\u00f3n.<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"iawp_total_views":73,"footnotes":""},"class_list":["post-8390","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hipotea.com\/en\/wp-json\/wp\/v2\/pages\/8390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hipotea.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hipotea.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hipotea.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/hipotea.com\/en\/wp-json\/wp\/v2\/comments?post=8390"}],"version-history":[{"count":3,"href":"https:\/\/hipotea.com\/en\/wp-json\/wp\/v2\/pages\/8390\/revisions"}],"predecessor-version":[{"id":8393,"href":"https:\/\/hipotea.com\/en\/wp-json\/wp\/v2\/pages\/8390\/revisions\/8393"}],"wp:attachment":[{"href":"https:\/\/hipotea.com\/en\/wp-json\/wp\/v2\/media?parent=8390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}